Patient Help & Support
FAQ
- 1. I'm done with my equipment. What do I do now?
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When you are finished using your rental equipment, you must fill out the form below or contact JIM Medical at (262) 547-4276 or toll-free (866) 546-4276. Your billing will be stopped as soon as your form is processed or your call is received. At that time, arrangements will be made for the pick up of your equipment.
Fill out the equipment return form. - 2. My insurance doesn't cover the equipment my doctor ordered. What do I do now?
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Our goal is to help our patients with their rehabilitation, and we do not deny equipment due to inability to pay. We offer discounted rates and monthly payment plans as necessary to ensure you access to the product your doctor prescribed for you.
- 3. I'm not sure how to program my CPM.
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You can do one of two things. You can call us at (866) 546-4276 and get in touch with your representative. Or you could click below to find the instruction sheet for your piece of equipment.
- 4. My equipment isn't working. What do I do?
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The best thing to do if you are having any sort of technical difficulties is call your representative. You can reach someone 24 hours/day, 7 days/week at (866) 546-4276.
- 5. Can I purchase my supplies online?
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Yes, most products will be available for purchase online within the next 2 months as we work to complete our new website. Stay tuned!
- 6. If I am a clinician, how can I arrange an inservice on some of your products?
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We are happy to provide inservices, product trainings, and cadaver labs on our surgical products. Please contact us at (866) 546-4276 and one of the representatives will be able to schedule something that works for you.
- 7. Can my knee brace be refurbished?
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Some products can be refurbished for a fee. Some softgoods and straps may be available for you to purchase as well. And some items may be under warranty. Please call our inventory manager at (866) 546-4276 to see if we can fulfill your needs.
Product Instructions
The product instructions can be found on the page for your product. You can use the search function of this website to get you to the product you are looking for quickly. Simply type the name, or part of the name, of your product into the search box at the top of any page of the site and select your product from the results list. Instructions will be listed in the sidebar.
How to Make a Payment
Click here to make a payment on your account.